My Portfolio
Projects That Deliver Real Impact
Strategic execution across infrastructure, security, and agile transformation.
Led IT initiatives for 15+ years, delivering system upgrades, security rollouts, and agile execution with clarity, collaboration, and measurable impact
Branch Office Thin Client Replacements
I led a multi-site infrastructure refresh across 25+ branch and satellite offices, replacing legacy thin clients with secure, high-performance devices. Each location supported ~10 users, requiring precise coordination for hardware deployment, configuration, and testing. To ensure seamless execution, all accessories and tools were pre-shipped, and decommissioned assets were securely returned with updated inventory records. The project involved close collaboration with vendors, office contacts, and facilities teams to manage logistics, installation, and disposal. I also developed and managed Statements of Work (SOWs) to ensure vendor compliance, timely execution, and accurate payment approvals.
- Provided strategic oversight to ensure alignment of the project initiative with enterprise IT strategy, security protocols, and digital workplace objectives
- Defined and documented the overall project scope and success criteria
- Secured cross-functional stakeholder alignment across IT, Facilities, Procurement, and business units to ensure unified execution
- Develop and manage a phased rollout plan for replacing thin clients across 25+ branch and satellite offices, each supporting approximately 10 employees
- Created and regularly updated project plan tracking deliverables including hardware deployment and asset decommissioning
- Scheduled site assessments, hardware deliveries, installations, and asset returns to minimize operational disruption
- Coordinated technician arrival and readiness based on confirmed receipt of materials
- Oversaw vendor contracts and lease agreements to ensure alignment with budget forecasts
- Approved vendor payments in accordance with contractual obligations and project milestones
- Validated site readiness through walkthroughs, ensuring compliance with power, network, and workspace standards
- Identified and allocated necessary accessories, tools, and personnel for successful hardware deployment to support hardware imaging and configuration
- Facilitated ongoing communication between project stakeholders, including local offices, facilities teams, and vendors
- Maintained documentation of asset inventory updates, disposal records, and chain-of-custody logs
- Developed and managed Statements of Work (SOWs) for both national and local vendor engagements, ensuring alignment with project requirements and contractual obligations
- Collaborated with the Legal department to review and secure formal approval of all vendor agreements prior to execution
- Engaged stakeholders across departments to ensure expectations were met and project objectives were clearly communicated
- Collaborated with the Legal department to review and secure formal approval of all vendor agreements prior to execution
I led a multi-site infrastructure refresh across 25+ branch and satellite offices, replacing legacy thin clients with secure, high-performance devices. Each location supported ~10 users, requiring precise coordination for hardware deployment, configuration, and testing. To ensure seamless execution, all accessories and tools were pre-shipped, and decommissioned assets were securely returned with updated inventory records. The project involved close collaboration with vendors, office contacts, and facilities teams to manage logistics, installation, and disposal. I also developed and managed Statements of Work (SOWs) to ensure vendor compliance, timely execution, and accurate payment approvals.
- Provided strategic oversight to ensure alignment of the project initiative with enterprise IT strategy, security protocols, and digital workplace objectives
- Defined and documented the overall project scope and success criteria
- Secured cross-functional stakeholder alignment across IT, Facilities, Procurement, and business units to ensure unified execution
- Develop and manage a phased rollout plan for replacing thin clients across 25+ branch and satellite offices, each supporting approximately 10 employees
- Created and regularly updated project plan tracking deliverables including hardware deployment and asset decommissioning
- Scheduled site assessments, hardware deliveries, installations, and asset returns to minimize operational disruption
- Coordinated technician arrival and readiness based on confirmed receipt of materials
- Oversaw vendor contracts and lease agreements to ensure alignment with budget forecasts
- Approved vendor payments in accordance with contractual obligations and project milestones
- Validated site readiness through walkthroughs, ensuring compliance with power, network, and workspace standards
- Identified and allocated necessary accessories, tools, and personnel for successful hardware deployment to support hardware imaging and configuration
- Facilitated ongoing communication between project stakeholders, including local offices, facilities teams, and vendors
- Maintained documentation of asset inventory updates, disposal records, and chain-of-custody logs
- Developed and managed Statements of Work (SOWs) for both national and local vendor engagements, ensuring alignment with project requirements and contractual obligations
- Collaborated with the Legal department to review and secure formal approval of all vendor agreements prior to execution
- Engaged stakeholders across departments to ensure expectations were met and project objectives were clearly communicated
- Collaborated with the Legal department to review and secure formal approval of all vendor agreements prior to execution
TOP
Challenged I Faced
Coordinating a phased rollout across more than 25 geographically dispersed branch offices demanded meticulous scheduling and logistical oversight. Each location presented unique constraints, including limited technician availability, varying operational hours, dependencies on local facilities teams, and blackout periods due to regional events. Delays at any single site had the potential to create a cascading effect, impacting the overall project timeline. Furthermore, rescheduling with local vendors in response to such delays sometimes necessitated formal modifications to the Statement of Work (SOW), introducing additional administrative and contractual considerations with varying approval processes.
Securely decommissioning and disposing of legacy devices involved strict adherence to data protection standards (e.g., NIST 800-88, GDPR, CCPA). Ensuring that all devices were properly wiped, documented, and destroyed required rigorous quality control and audit-ready documentation. Any lapse could result in compliance violations or data breaches.
This type of initiative involved multiple internal and external stakeholders, including IT, Finance, Procurement, Facilities, local office managers, and third-party vendors. Aligning expectations, maintaining clear communication, and managing change requests across these groups was complex. Misalignment or lack of engagement from any stakeholder group led to delays or scope creep.
Coordinating a phased rollout across more than 25 geographically dispersed branch offices demanded meticulous scheduling and logistical oversight. Each location presented unique constraints, including limited technician availability, varying operational hours, dependencies on local facilities teams, and blackout periods due to regional events. Delays at any single site had the potential to create a cascading effect, impacting the overall project timeline. Furthermore, rescheduling with local vendors in response to such delays sometimes necessitated formal modifications to the Statement of Work (SOW), introducing additional administrative and contractual considerations with varying approval processes.
Securely decommissioning and disposing of legacy devices involved strict adherence to data protection standards (e.g., NIST 800-88, GDPR, CCPA). Ensuring that all devices were properly wiped, documented, and destroyed required rigorous quality control and audit-ready documentation. Any lapse could result in compliance violations or data breaches.
This type of initiative involved multiple internal and external stakeholders, including IT, Finance, Procurement, Facilities, local office managers, and third-party vendors. Aligning expectations, maintaining clear communication, and managing change requests across these groups was complex. Misalignment or lack of engagement from any stakeholder group led to delays or scope creep.
Business Value & Outcomes
- Improved Performance: Faster boot times, better graphics, and smoother user experience
- Enhanced Security: Modern thin clients offer stronger encryption, secure boot, and centralized management
- Scalability: Easily supports remote work and future expansion through VDI/cloud platforms
Branch Office Canon Copier Replacements
This copier infrastructure refresh project involved the strategic decommissioning of legacy copier devices across multiple office locations, each with distinct lease renewal timelines. Decommissioning activities were carefully aligned with lease schedules to optimize asset lifecycle management and minimize contractual exposure. The initiative included the installation and configuration of new Canon multifunction devices to enhance performance, reliability, and user experience. Network printing and scanning services were reconfigured to ensure seamless integration with the updated hardware environment. As part of the data protection protocol, copier hard drives were securely disposed of in compliance with applicable standards. Asset inventory records and lease documentation were updated to reflect hardware transitions and decommissioning activities. Throughout the project, coordination with local vendors and facilities teams was maintained to manage delivery logistics, installation scheduling, and on-site troubleshooting, ensuring smooth execution across all locations.
- Developed a comprehensive phased rollout plan for copier replacement across all branch offices, minimizing disruption to daily operations
- Defined deliverables including hardware deployment, network integration, asset disposal, and user training
- Scheduled site walkthroughs, equipment deliveries, installations, and decommissioning activities to maintain project timelines
- Coordinated technician availability and site readiness to avoid delays and ensure efficient execution
- Reviewed and terminated legacy copier leases where applicable, aligning transitions with budget forecasts
- Ensured new lease agreements were properly documented and financially scoped
- Managed vendor contracts and approved payments in accordance with project milestones and budget constraints
- Facilitated communication between project stakeholders, including vendors, facilities teams, and office managers
- Maintained documentation of asset inventory updates, lease transitions, and disposal activities
- Engaged stakeholders across departments to ensure expectations were met and project objectives were clearly communicated
- Facilitated training for office staff on new device functionality and ensured ongoing support and maintenance plans were in place
This copier infrastructure refresh project involved the strategic decommissioning of legacy copier devices across multiple office locations, each with distinct lease renewal timelines. Decommissioning activities were carefully aligned with lease schedules to optimize asset lifecycle management and minimize contractual exposure. The initiative included the installation and configuration of new Canon multifunction devices to enhance performance, reliability, and user experience. Network printing and scanning services were reconfigured to ensure seamless integration with the updated hardware environment. As part of the data protection protocol, copier hard drives were securely disposed of in compliance with applicable standards. Asset inventory records and lease documentation were updated to reflect hardware transitions and decommissioning activities. Throughout the project, coordination with local vendors and facilities teams was maintained to manage delivery logistics, installation scheduling, and on-site troubleshooting, ensuring smooth execution across all locations.
- Developed a comprehensive phased rollout plan for copier replacement across all branch offices, minimizing disruption to daily operations
- Defined deliverables including hardware deployment, network integration, asset disposal, and user training
- Scheduled site walkthroughs, equipment deliveries, installations, and decommissioning activities to maintain project timelines
- Coordinated technician availability and site readiness to avoid delays and ensure efficient execution
- Reviewed and terminated legacy copier leases where applicable, aligning transitions with budget forecasts
- Ensured new lease agreements were properly documented and financially scoped
- Managed vendor contracts and approved payments in accordance with project milestones and budget constraints
- Facilitated communication between project stakeholders, including vendors, facilities teams, and office managers
- Maintained documentation of asset inventory updates, lease transitions, and disposal activities
- Engaged stakeholders across departments to ensure expectations were met and project objectives were clearly communicated
- Facilitated training for office staff on new device functionality and ensured ongoing support and maintenance plans were in place
Challenged I Faced
Managing decommissioning activities across multiple office locations, each with distinct lease renewal schedules, requires precise coordination. Aligning hardware removal with lease expirations to avoid early termination fees or extended lease costs can be complex, especially when dealing with third-party leasing companies and local site constraints.
Installing and configuring new Canon multifunction devices while reconfiguring network printing and scanning services demands careful planning to avoid downtime. Ensuring that users across all locations experience a smooth transition without loss of functionality or productivity—especially in high-volume environments—can be a significant challenge.
The success of delivery logistics, installation scheduling, and on-site troubleshooting hinges on effective collaboration with local vendors and facilities teams. Delays or miscommunication in these areas can impact timelines and user satisfaction. Coordinating multiple stakeholders while maintaining consistent standards across locations adds complexity to execution
Managing decommissioning activities across multiple office locations, each with distinct lease renewal schedules, requires precise coordination. Aligning hardware removal with lease expirations to avoid early termination fees or extended lease costs can be complex, especially when dealing with third-party leasing companies and local site constraints.Installing and configuring new Canon multifunction devices while reconfiguring network printing and scanning services demands careful planning to avoid downtime. Ensuring that users across all locations experience a smooth transition without loss of functionality or productivity—especially in high-volume environments—can be a significant challenge.The success of delivery logistics, installation scheduling, and on-site troubleshooting hinges on effective collaboration with local vendors and facilities teams. Delays or miscommunication in these areas can impact timelines and user satisfaction. Coordinating multiple stakeholders while maintaining consistent standards across locations adds complexity to execution
Business Value & Outcomes
- Operational Efficiency: Faster printing, scanning, and copying improves productivity
- Cost Reduction: Lower maintenance and energy costs compared to legacy devices
- Security Enhancement: Secure data disposal and modern authentication features reduce risk
- Sustainability: Energy-efficient devices contribute to environmental goals
- Asset Visibility: Improved tracking and lifecycle management of office equipment
- Compliance Assurance: Meets data protection and disposal standards across all locations
Headset and Camera Deployment
The scope of the project included identifying compatible headset and camera models that met both technical requirements and budget constraints. Procurement activities involved tracking equipment shipments and ensuring timely delivery to designated locations. Installation services were coordinated to align with site readiness and user availability. Compatibility testing was conducted to ensure seamless integration with existing hardware and software environments. Additionally, asset inventory systems and support documentation were updated to reflect the deployment of new devices, ensuring accurate tracking and ongoing support.
Strategic Oversight
- Align the deployment with organizational goals for remote work enablement, virtual collaboration, and customer service enhancement
- Define project scope, success criteria, and governance structure
- Secure stakeholder alignment across IT, procurement, facilities, and department leads
Procurement & Compatibility Management
- Evaluate headset and camera models for compatibility with existing systems (e.g., laptops, desktops, conferencing platforms)
- Ensure selection meets technical requirements (e.g., USB, Bluetooth, noise cancellation, HD video) and falls within approved budget
- Coordinate with procurement to place orders and track shipments
- Maintain a centralized procurement tracker to monitor quantities, delivery status, and site assignments
Advance Logistics & Installation Scheduling
- Ship equipment and supporting accessories/tools (e.g., USB hubs, mounts, extension cables) to each site in advance
- Confirm receipt and readiness of equipment before scheduling installation
- Coordinate installation services with local IT teams or third-party vendors
- Schedule installations based on site readiness and staff availability to minimize disruption
Site Readiness & Walkthroughs
- Conduct virtual or in-person walkthroughs to validate workspace setup and installation feasibility
- Ensure power and connectivity requirements are met for each device
Asset Management & Documentation
- Log all deployed equipment in the asset management system with serial numbers, user assignments, and locations
- Track returned or unused equipment and coordinate redistribution or secure storage
- Maintain documentation for device setup, troubleshooting, and support contacts
- Developed a comprehensive phased rollout plan for copier replacement across all branch offices, minimizing disruption to daily operations
- Defined deliverables including hardware deployment, network integration, asset disposal, and user training
- Scheduled site walkthroughs, equipment deliveries, installations, and decommissioning activities to maintain project timelines
- Coordinated technician availability and site readiness to avoid delays and ensure efficient execution
- Reviewed and terminated legacy copier leases where applicable, aligning transitions with budget forecasts
- Ensured new lease agreements were properly documented and financially scoped
- Managed vendor contracts and approved payments in accordance with project milestones and budget constraints
- Facilitated communication between project stakeholders, including vendors, facilities teams, and office managers
- Maintained documentation of asset inventory updates, lease transitions, and disposal activities
- Engaged stakeholders across departments to ensure expectations were met and project objectives were clearly communicated
- Facilitated training for office staff on new device functionality and ensured ongoing support and maintenance plans were in place
The scope of the project included identifying compatible headset and camera models that met both technical requirements and budget constraints. Procurement activities involved tracking equipment shipments and ensuring timely delivery to designated locations. Installation services were coordinated to align with site readiness and user availability. Compatibility testing was conducted to ensure seamless integration with existing hardware and software environments. Additionally, asset inventory systems and support documentation were updated to reflect the deployment of new devices, ensuring accurate tracking and ongoing support.
Strategic Oversight
- Align the deployment with organizational goals for remote work enablement, virtual collaboration, and customer service enhancement
- Define project scope, success criteria, and governance structure
- Secure stakeholder alignment across IT, procurement, facilities, and department leads
Procurement & Compatibility Management
- Evaluate headset and camera models for compatibility with existing systems (e.g., laptops, desktops, conferencing platforms)
- Ensure selection meets technical requirements (e.g., USB, Bluetooth, noise cancellation, HD video) and falls within approved budget
- Coordinate with procurement to place orders and track shipments
- Maintain a centralized procurement tracker to monitor quantities, delivery status, and site assignments
Advance Logistics & Installation Scheduling
- Ship equipment and supporting accessories/tools (e.g., USB hubs, mounts, extension cables) to each site in advance
- Confirm receipt and readiness of equipment before scheduling installation
- Coordinate installation services with local IT teams or third-party vendors
- Schedule installations based on site readiness and staff availability to minimize disruption
Site Readiness & Walkthroughs
- Conduct virtual or in-person walkthroughs to validate workspace setup and installation feasibility
- Ensure power and connectivity requirements are met for each device
Asset Management & Documentation
- Log all deployed equipment in the asset management system with serial numbers, user assignments, and locations
- Track returned or unused equipment and coordinate redistribution or secure storage
- Maintain documentation for device setup, troubleshooting, and support contacts
- Developed a comprehensive phased rollout plan for copier replacement across all branch offices, minimizing disruption to daily operations
- Defined deliverables including hardware deployment, network integration, asset disposal, and user training
- Scheduled site walkthroughs, equipment deliveries, installations, and decommissioning activities to maintain project timelines
- Coordinated technician availability and site readiness to avoid delays and ensure efficient execution
- Reviewed and terminated legacy copier leases where applicable, aligning transitions with budget forecasts
- Ensured new lease agreements were properly documented and financially scoped
- Managed vendor contracts and approved payments in accordance with project milestones and budget constraints
- Facilitated communication between project stakeholders, including vendors, facilities teams, and office managers
- Maintained documentation of asset inventory updates, lease transitions, and disposal activities
- Engaged stakeholders across departments to ensure expectations were met and project objectives were clearly communicated
- Facilitated training for office staff on new device functionality and ensured ongoing support and maintenance plans were in place
Challenged I Faced
Identifying headset and camera models that meet both technical requirements and budget limitations can be challenging, especially when dealing with diverse user needs, existing hardware environments, and rapidly evolving technology. Ensuring compatibility across platforms while staying within financial boundaries requires careful evaluation and stakeholder alignment
Tracking shipments, aligning installation services with site readiness, and ensuring user availability across multiple locations can be complex. Delays in delivery or misalignment with installation schedules may lead to disruptions, underutilized resources, or user dissatisfaction.
Updating asset inventory systems and support documentation to reflect new deployments is critical for long-term maintenance and troubleshooting. Incomplete or inaccurate records can hinder support teams, complicate warranty claims, and impact future upgrade planning.
Identifying headset and camera models that meet both technical requirements and budget limitations can be challenging, especially when dealing with diverse user needs, existing hardware environments, and rapidly evolving technology. Ensuring compatibility across platforms while staying within financial boundaries requires careful evaluation and stakeholder alignmentTracking shipments, aligning installation services with site readiness, and ensuring user availability across multiple locations can be complex. Delays in delivery or misalignment with installation schedules may lead to disruptions, underutilized resources, or user dissatisfaction.Updating asset inventory systems and support documentation to reflect new deployments is critical for long-term maintenance and troubleshooting. Incomplete or inaccurate records can hinder support teams, complicate warranty claims, and impact future upgrade planning.
Business Value & Outcomes
- Enhanced Collaboration: Improves video and audio quality for meetings, training, and customer interactions
- Operational Efficiency: Reduces technical issues and improves user experience with standardized equipment
- Remote Work Enablement: Supports hybrid and remote work models with reliable communication tools
- Customer Experience: Improves professionalism and clarity in client-facing communications
Laptop Refresh, Updates, and New Requests
This laptop refresh initiative was strategically aligned with the organization’s enterprise IT roadmap, security standards, and workforce enablement objectives (Project Integration Management). The project scope included the procurement, configuration, deployment, and documentation of new laptops and supporting accessories across multiple business units (Project Scope Management). Stakeholder alignment was secured across IT, procurement, HR, and departmental leadership to ensure unified execution and governance (Project Stakeholder Management).
Procurement activities were managed in coordination with CDW, including tracking laptop orders, delivery timelines, and inventory levels for associated peripherals such as docking stations, adapters, and monitors. A centralized procurement tracker was created and maintained to monitor shipments and site-level assignments, ensuring alignment with budget forecasts and technical specifications (Project Procurement Management and Project Cost Management).
All laptops were shipped to headquarters for standardized imaging, configuration, and quality assurance testing. This included validation of hardware components, drivers, enterprise software, encryption protocols, and remote management tools. Configuration standards were documented to ensure consistency across all devices (Project Quality Management). Proof-of-concept (POC) testing was conducted for newly acquired laptop models to evaluate performance, compatibility, and user experience under real-world conditions. Feedback from pilot users informed adjustments to procurement and configuration plans (Project Resource Management and Project Risk Management).
Deployment services were scheduled based on site readiness and user availability. Configured laptops and accessories were shipped to branch offices or directly to end users, with confirmation of receipt and functionality post-deployment (Project Time Management). All deployed assets were logged in the asset management system, including serial numbers, user assignments, and physical locations. Returned or repurposed devices were tracked and coordinated for secure storage or disposal. Real-time updates to asset records ensured inventory accuracy, and documentation was maintained for setup procedures, support contacts, and warranty details (Project Communications Management).
This initiative delivered measurable Business Value & Outcomes by improving user productivity through faster, more reliable devices; enhancing security via standardized configurations and encryption; enabling operational consistency across the enterprise; supporting scalability for onboarding and remote work; reducing maintenance costs through proactive refresh planning; and increasing inventory transparency through real-time tracking and documentation.
- Provided strategic oversight top refresh initiative aligned with enterprise IT strategy, security standards, and workforce enablem ensure the laptoent objectives
- Defined project scope and success criteria to guide execution and ensure alignment with organizational priorities
- Secured cross-functional stakeholder engagement across IT, procurement, HR, and departmental leadership to support unified delivery
- Oversaw the full lifecycle of laptop deployment, from procurement and configuration to installation and asset tracking.
- Ensured all project deliverables—including hardware, accessories, documentation, and support—were completed within defined scope parameters.
- Collaborated with CDW to monitor laptop orders, delivery timelines, and quantities, ensuring alignment with procurement schedules
- Tracked inventory status for laptops and peripheral devices (e.g., docking stations, adapters, monitors).
- Maintained a centralized procurement tracker to oversee shipments and site-level assignments.
- Ensured all purchases met budgetary constraints and technical specifications.
- Directed HQ-based configuration and testing of all laptops to ensure standardized imaging, hardware validation, and enterprise software compatibility.
- Verified security settings, encryption protocols, and remote management tools to meet compliance and operational standards
- Documented configuration standards to ensure consistency across all deployed devices.
- Coordinated proof-of-concept (POC) testing for newly acquired laptop models to evaluate performance, compatibility, and user experience
- Collected feedback from pilot users to inform adjustments to procurement and configuration strategies
- Scheduled deployment services based on site readiness and user availability, ensuring efficient resource utilization.
- Managed deployment timelines by coordinating shipment of configured laptops and accessories to branch offices and end users.
- Confirmed receipt and functionality post-deployment to maintain adherence to project schedules.
- Facilitated clear communication across internal teams and external vendors regarding shipment status, deployment schedules, and support procedures.
- Maintained documentation for setup instructions, warranty details, and support contacts to ensure transparency and accessibility
- Mitigated risks related to hardware compatibility and user adoption through POC testing and pilot feedback loops.
- Ensured secure handling and disposal of returned or repurposed devices to prevent data loss or compliance violations.
- Monitored procurement activities to ensure alignment with budget forecasts and cost-efficiency goals.
- Evaluated lifecycle costs and maintenance savings resulting from proactive refresh planning.
- Engaged department leads and end users throughout the deployment process to ensure expectations were met and feedback was incorporated.
- Facilitated training and support to promote adoption and maximize productivity gains from new devices
This laptop refresh initiative was strategically aligned with the organization’s enterprise IT roadmap, security standards, and workforce enablement objectives (Project Integration Management). The project scope included the procurement, configuration, deployment, and documentation of new laptops and supporting accessories across multiple business units (Project Scope Management). Stakeholder alignment was secured across IT, procurement, HR, and departmental leadership to ensure unified execution and governance (Project Stakeholder Management).
Procurement activities were managed in coordination with CDW, including tracking laptop orders, delivery timelines, and inventory levels for associated peripherals such as docking stations, adapters, and monitors. A centralized procurement tracker was created and maintained to monitor shipments and site-level assignments, ensuring alignment with budget forecasts and technical specifications (Project Procurement Management and Project Cost Management).
All laptops were shipped to headquarters for standardized imaging, configuration, and quality assurance testing. This included validation of hardware components, drivers, enterprise software, encryption protocols, and remote management tools. Configuration standards were documented to ensure consistency across all devices (Project Quality Management). Proof-of-concept (POC) testing was conducted for newly acquired laptop models to evaluate performance, compatibility, and user experience under real-world conditions. Feedback from pilot users informed adjustments to procurement and configuration plans (Project Resource Management and Project Risk Management).
Deployment services were scheduled based on site readiness and user availability. Configured laptops and accessories were shipped to branch offices or directly to end users, with confirmation of receipt and functionality post-deployment (Project Time Management). All deployed assets were logged in the asset management system, including serial numbers, user assignments, and physical locations. Returned or repurposed devices were tracked and coordinated for secure storage or disposal. Real-time updates to asset records ensured inventory accuracy, and documentation was maintained for setup procedures, support contacts, and warranty details (Project Communications Management).
This initiative delivered measurable Business Value & Outcomes by improving user productivity through faster, more reliable devices; enhancing security via standardized configurations and encryption; enabling operational consistency across the enterprise; supporting scalability for onboarding and remote work; reducing maintenance costs through proactive refresh planning; and increasing inventory transparency through real-time tracking and documentation.
- Provided strategic oversight top refresh initiative aligned with enterprise IT strategy, security standards, and workforce enablem ensure the laptoent objectives
- Defined project scope and success criteria to guide execution and ensure alignment with organizational priorities
- Secured cross-functional stakeholder engagement across IT, procurement, HR, and departmental leadership to support unified delivery
- Oversaw the full lifecycle of laptop deployment, from procurement and configuration to installation and asset tracking.
- Ensured all project deliverables—including hardware, accessories, documentation, and support—were completed within defined scope parameters.
- Collaborated with CDW to monitor laptop orders, delivery timelines, and quantities, ensuring alignment with procurement schedules
- Tracked inventory status for laptops and peripheral devices (e.g., docking stations, adapters, monitors).
- Maintained a centralized procurement tracker to oversee shipments and site-level assignments.
- Ensured all purchases met budgetary constraints and technical specifications.
- Directed HQ-based configuration and testing of all laptops to ensure standardized imaging, hardware validation, and enterprise software compatibility.
- Verified security settings, encryption protocols, and remote management tools to meet compliance and operational standards
- Documented configuration standards to ensure consistency across all deployed devices.
- Coordinated proof-of-concept (POC) testing for newly acquired laptop models to evaluate performance, compatibility, and user experience
- Collected feedback from pilot users to inform adjustments to procurement and configuration strategies
- Scheduled deployment services based on site readiness and user availability, ensuring efficient resource utilization.
- Managed deployment timelines by coordinating shipment of configured laptops and accessories to branch offices and end users.
- Confirmed receipt and functionality post-deployment to maintain adherence to project schedules.
- Facilitated clear communication across internal teams and external vendors regarding shipment status, deployment schedules, and support procedures.
- Maintained documentation for setup instructions, warranty details, and support contacts to ensure transparency and accessibility
- Mitigated risks related to hardware compatibility and user adoption through POC testing and pilot feedback loops.
- Ensured secure handling and disposal of returned or repurposed devices to prevent data loss or compliance violations.
- Monitored procurement activities to ensure alignment with budget forecasts and cost-efficiency goals.
- Evaluated lifecycle costs and maintenance savings resulting from proactive refresh planning.
- Engaged department leads and end users throughout the deployment process to ensure expectations were met and feedback was incorporated.
- Facilitated training and support to promote adoption and maximize productivity gains from new devices
Challenged I Faced
Coordinating large-scale procurement through CDW, tracking shipments, and maintaining inventory accuracy for laptops and accessories requires meticulous planning. Centralized imaging and configuration at headquarters adds complexity, especially when balancing throughput, quality assurance, and timely deployment to remote sites or end users.
Standardizing configuration and validating compatibility across various hardware/software environments is critical but challenging. Proof-of-concept testing and pilot feedback loops must be managed effectively to avoid widespread issues post-deployment. Additionally, ensuring that all users receive properly configured devices with minimal disruption requires tight coordination and responsive support.
Coordinating large-scale procurement through CDW, tracking shipments, and maintaining inventory accuracy for laptops and accessories requires meticulous planning. Centralized imaging and configuration at headquarters adds complexity, especially when balancing throughput, quality assurance, and timely deployment to remote sites or end users.Standardizing configuration and validating compatibility across various hardware/software environments is critical but challenging. Proof-of-concept testing and pilot feedback loops must be managed effectively to avoid widespread issues post-deployment. Additionally, ensuring that all users receive properly configured devices with minimal disruption requires tight coordination and responsive support.
Business Value & Outcomes
Improved Productivity
Faster, more reliable laptops enhance user efficiency and satisfaction
Enhanced Security
Standardized configurations and encryption reduce risk and support compliance
Operational Consistency
Uniform hardware and software environments simplify support and reduce downtime
Scalability
Supports onboarding, role changes, and remote work with flexible deployment options
Cost Efficiency
Reduces maintenance costs and extends lifecycle through proactive refresh planning
Inventory Transparency
Real-time tracking with CDW and accurate asset records improve accountability
Duo Mobile MFA Implementation
The scope of this project involved the comprehensive integration of Duo Mobile with the organization’s enterprise applications and systems to enhance security and streamline authentication processes. Key activities included enrolling users into the Duo platform and configuring authentication policies that aligned with organizational requirements and security protocols. The project also encompassed coordinating training sessions and providing ongoing support to ensure a smooth transition and user adoption. Deployment progress and adoption rates were actively tracked to monitor success and identify areas for improvement. Additionally, the project ensured full compliance with both internal security policies and external regulatory standards, maintaining a secure and reliable authentication environment across the enterprise.
Strategic Oversight
- Align the MFA implementation with enterprise cybersecurity strategy and compliance requirements (e.g., NIST, ISO 27001)
- Define project scope, success criteria, and governance structure
- Secure stakeholder alignment across IT security, infrastructure, HR, and business units
Planning & Execution
- Develop a phased rollout plan for departments, remote users, and high-risk systems
- Coordinate with IT and security teams to integrate Duo Mobile with identity providers (eg, Active Directory, Azure AD, Okta)
- Oversee configuration of authentication policies, device registration, and fallback options
User Enrollment & Support
- Coordinate user onboarding communications and training materials
- Ensure helpdesk readiness to support MFA setup and troubleshooting
- Monitor enrollment progress and escalate issues as needed
Testing & Validation
- Conduct pilot testing with select users and departments
- Validate compatibility with mobile platforms, browsers, and enterprise applications
- Ensure fallback mechanisms (e.g., bypass codes, hardware tokens) are tested and documented
Vendor Coordination
- Liaise with Duo (Cisco) and any third-party integrators for technical support and licensing
- Track licensing usage and ensure alignment with user count and budget
- Manage vendor SLAs and escalation paths
Asset & Inventory Management
- Track any supporting devices (e.g., hardware tokens, mobile devices) issued for MFA
- Update asset management records with serial numbers, user assignments, and device status
- Ensure secure handling and return of unused or decommissioned MFA devices
- Developed a comprehensive phased rollout plan for copier replacement across all branch offices, minimizing disruption to daily operations
- Defined deliverables including hardware deployment, network integration, asset disposal, and user training
- Scheduled site walkthroughs, equipment deliveries, installations, and decommissioning activities to maintain project timelines
- Coordinated technician availability and site readiness to avoid delays and ensure efficient execution
- Reviewed and terminated legacy copier leases where applicable, aligning transitions with budget forecasts
- Ensured new lease agreements were properly documented and financially scoped
- Managed vendor contracts and approved payments in accordance with project milestones and budget constraints
- Facilitated communication between project stakeholders, including vendors, facilities teams, and office managers
- Maintained documentation of asset inventory updates, lease transitions, and disposal activities
- Engaged stakeholders across departments to ensure expectations were met and project objectives were clearly communicated
- Facilitated training for office staff on new device functionality and ensured ongoing support and maintenance plans were in place
The scope of this project involved the comprehensive integration of Duo Mobile with the organization’s enterprise applications and systems to enhance security and streamline authentication processes. Key activities included enrolling users into the Duo platform and configuring authentication policies that aligned with organizational requirements and security protocols. The project also encompassed coordinating training sessions and providing ongoing support to ensure a smooth transition and user adoption. Deployment progress and adoption rates were actively tracked to monitor success and identify areas for improvement. Additionally, the project ensured full compliance with both internal security policies and external regulatory standards, maintaining a secure and reliable authentication environment across the enterprise.
Strategic Oversight
- Align the MFA implementation with enterprise cybersecurity strategy and compliance requirements (e.g., NIST, ISO 27001)
- Define project scope, success criteria, and governance structure
- Secure stakeholder alignment across IT security, infrastructure, HR, and business units
Planning & Execution
- Develop a phased rollout plan for departments, remote users, and high-risk systems
- Coordinate with IT and security teams to integrate Duo Mobile with identity providers (eg, Active Directory, Azure AD, Okta)
- Oversee configuration of authentication policies, device registration, and fallback options
User Enrollment & Support
- Coordinate user onboarding communications and training materials
- Ensure helpdesk readiness to support MFA setup and troubleshooting
- Monitor enrollment progress and escalate issues as needed
Testing & Validation
- Conduct pilot testing with select users and departments
- Validate compatibility with mobile platforms, browsers, and enterprise applications
- Ensure fallback mechanisms (e.g., bypass codes, hardware tokens) are tested and documented
Vendor Coordination
- Liaise with Duo (Cisco) and any third-party integrators for technical support and licensing
- Track licensing usage and ensure alignment with user count and budget
- Manage vendor SLAs and escalation paths
Asset & Inventory Management
- Track any supporting devices (e.g., hardware tokens, mobile devices) issued for MFA
- Update asset management records with serial numbers, user assignments, and device status
- Ensure secure handling and return of unused or decommissioned MFA devices
- Developed a comprehensive phased rollout plan for copier replacement across all branch offices, minimizing disruption to daily operations
- Defined deliverables including hardware deployment, network integration, asset disposal, and user training
- Scheduled site walkthroughs, equipment deliveries, installations, and decommissioning activities to maintain project timelines
- Coordinated technician availability and site readiness to avoid delays and ensure efficient execution
- Reviewed and terminated legacy copier leases where applicable, aligning transitions with budget forecasts
- Ensured new lease agreements were properly documented and financially scoped
- Managed vendor contracts and approved payments in accordance with project milestones and budget constraints
- Facilitated communication between project stakeholders, including vendors, facilities teams, and office managers
- Maintained documentation of asset inventory updates, lease transitions, and disposal activities
- Engaged stakeholders across departments to ensure expectations were met and project objectives were clearly communicated
- Facilitated training for office staff on new device functionality and ensured ongoing support and maintenance plans were in place
Challenged I Faced
Enrolling users into Duo and ensuring they complete setup correctly can be time-consuming and prone to resistance, especially in large or decentralized organizations. Varying levels of technical proficiency, device compatibility issues, and reluctance to adopt new authentication methods can slow down deployment and impact adoption rates.
Configuring authentication policies that meet security standards while maintaining a smooth user experience is a delicate balance. Overly strict policies may frustrate users or disrupt workflows, while lenient configurations could compromise security. Achieving consensus among security, IT, and business stakeholders adds complexity.
Ensuring compliance with internal and external security standards requires meticulous documentation, regular audits, and alignment with regulatory frameworks. Simultaneously, tracking deployment progress and adoption metrics across systems and user groups demands robust reporting tools and coordination, especially when integrating with multiple enterprise applications.
Enrolling users into Duo and ensuring they complete setup correctly can be time-consuming and prone to resistance, especially in large or decentralized organizations. Varying levels of technical proficiency, device compatibility issues, and reluctance to adopt new authentication methods can slow down deployment and impact adoption rates.Configuring authentication policies that meet security standards while maintaining a smooth user experience is a delicate balance. Overly strict policies may frustrate users or disrupt workflows, while lenient configurations could compromise security. Achieving consensus among security, IT, and business stakeholders adds complexity.
Ensuring compliance with internal and external security standards requires meticulous documentation, regular audits, and alignment with regulatory frameworks. Simultaneously, tracking deployment progress and adoption metrics across systems and user groups demands robust reporting tools and coordination, especially when integrating with multiple enterprise applications.
Business Value & Outcomes
Enhanced Security
Reduces risk of unauthorized access and credential-based attacks
Compliance Assurance
Meets regulatory requirements for strong authentication
Operational Resilience
Protects remote access, cloud apps, and privileged accounts
User Trust
Builds confidence in secure access to systems and data
Scalability
Supports future expansion and integration with additional platforms
Office Transitions & Infrastructure Management
This enterprise-wide initiative involves the strategic closure, relocation, renovation, and setup of office locations across the US and internationally A critical component includes the relocation and setup of IT closets, which requires meticulous planning to ensure continuity of operations, data integrity, and infrastructure readiness
- Detroit, MI
- Phoenix, AZ
- Denver, CO
- Israel (International)
- Milwaukee, WI
- Bergen, NJ
- Atlanta, GA
- Dallas, TX
- HQ (assumed NY/NJ)
- Los Angeles, CA
- Boston, MA
- Chicago, IL
- Tampa, FL
- San Francisco, CA
- Washington, DC
- South River, NJ
- Baltimore, MD
- Livingston, NJ
- Mexico City, Mexico (International)
- Philadelphia, PA
- South River, NJ
- Westchester, NY
- Cleveland, OH
- Palm Beach, FL
- Rockland County, NY
- Denver, CO
- San Francisco, CA
- Phoenix, AZ
- Detroit, MI
- Phoenix, AZ
- Denver, CO
- Israel (International)
- Milwaukee, WI
- Bergen, NJ
- Atlanta, GA
- Dallas, TX
- HQ (assumed NY/NJ)
- Los Angeles, CA
- Boston, MA
- Chicago, IL
- Tampa, FL
- San Francisco, CA
- Washington, DC
- South River, NJ
- Baltimore, MD
- Livingston, NJ
- Mexico City, Mexico (International)
- Philadelphia, PA
- South River, NJ
- Westchester, NY
- Cleveland, OH
- Palm Beach, FL
- Rockland County, NY
- Denver, CO
- San Francisco, CA
- Phoenix, AZ
Project Management Responsibilities
The Project Management (SPM) leads the planning and execution of all office transitions, focused on IT closet moves and infrastructure readiness
Planning and Assessment
Inventory & Documentation
Create a comprehensive inventory of all IT equipment (servers, switches, routers, firewalls, storage). Include manufacturer, model, serial number, and condition
Infrastructure Audit
Assess new site readiness—space, power, HVAC, humidity, outlets, and network ports
Network Mapping
Document current physical and logical network layout, including IP schema and DNS settings
New Layout Design
Mark up floor plans to reflect new IT closet layout, rack positioning, and cable routing
Vendor & Landlord Coordination
To ensure a seamless office transition, I proactively notified ISPs, phone carriers, and equipment lessors 2–3 months in advance. I coordinated lease terminations, renewals, and site access logistics with landlords, while drafting and managing Statements of Work (SOWs) for movers, cabling vendors, and disposal services—ensuring all contractual obligations and operational timelines were met.
Timeline & Milestones
Develop a detailed project plan with assigned responsibilities and contingency plans
Asset Review
Identify aging equipment for upgrade or disposal Plan secure data wiping and recycling
Staff Communication
Inform employees of move timelines, expected downtime, and escalation protocols
Preparation and Backups
Disaster Recovery Planning
Prepare contingency plans for system restoration
Site Readiness
Ensure new IT closet has power, cooling, cabling, and connectivity
Labeling & Documentation
Use color-coded labels for cables and devices Document rack positions and cable endpoints
Moving Supplies
Procure anti-static bags, foam padding, server crates, and rubber-wheeled dollies
Moving Day Execution
Final System Checks
Validate system health before shutdown
Secure Shutdown & Disconnect
Follow protocol to power down and disconnect labeled equipment
Safe Transport
Use climate-controlled vehicles and insured movers
Inspection Upon Arrival
Unpack and inspect all equipment before reinstallation
Post-Move Validation
Installation & Setup
Reinstall equipment per new layout and reconnect cables
Testing & Validation
Confirm full operational status—network, servers, phones, applications, and security
Documentation Updates
Revise network diagrams, asset records, and inventory systems
Troubleshooting
Have IT staff on-site to resolve issues
Post-Move Review
Conduct feedback sessions and document lessons learned
Challenged I Faced
Managing closures, relocations, and renovations across both domestic and international office locations involves intricate scheduling, vendor coordination, and regulatory compliance. Each site may have unique constraints—local laws, building codes, lease agreements, and cultural considerations—that require tailored planning and execution.
Relocating and setting up IT closets is a high-risk activity that demands meticulous planning to avoid service disruptions. Ensuring data integrity, network availability, and infrastructure readiness during transitions—especially across time zones and varying technical environments—can be challenging and requires close collaboration with IT teams and vendors.
With multiple stakeholders involved—facilities, IT, business units, landlords, and external vendors—keeping everyone informed and aligned is critical. Miscommunication or misalignment on timelines, responsibilities, or technical requirements can lead to delays, cost overruns, or operational disruptions.
Managing closures, relocations, and renovations across both domestic and international office locations involves intricate scheduling, vendor coordination, and regulatory compliance. Each site may have unique constraints—local laws, building codes, lease agreements, and cultural considerations—that require tailored planning and execution.
Relocating and setting up IT closets is a high-risk activity that demands meticulous planning to avoid service disruptions. Ensuring data integrity, network availability, and infrastructure readiness during transitions—especially across time zones and varying technical environments—can be challenging and requires close collaboration with IT teams and vendors.
With multiple stakeholders involved—facilities, IT, business units, landlords, and external vendors—keeping everyone informed and aligned is critical. Miscommunication or misalignment on timelines, responsibilities, or technical requirements can lead to delays, cost overruns, or operational disruptions.
Business Value & Outcomes
Operational Continuity
Minimizes downtime and ensures seamless transitions
Cost Efficiency
Optimizes lease agreements, consolidates infrastructure, and reduces overhead
Asset Optimization
Improves tracking, reuse, and disposal of IT assets
Security & Compliance
Ensures secure handling of sensitive equipment and data
Scalability
Prepares infrastructure for future growth and hybrid work models
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